Reviews

Customer satisfaction is integral to who Carter Quality Plumbing is. Without our customers, we wouldn’t have survived the past 15+ years. And we look forward to serving our customers for another 15. From our initial free estimate until we leave your home after fixing your plumbing problem, our team will be friendly, respectful, and professional every step of the way. Check out some of the reviews our past customers have written about us, and then if you like what you see, reach out to our Rock Hill plumbers at (803) 998-2270 to schedule a service. We offer same-day appointments and 24/7 emergency services.

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  • Everything was done in a timely manner.
    The water line that comes into the house burst in the middle of the night and we couldn't get the water turned off. We called Carter Quality Plumbing and they sent Randy out in the early hours of the morning. He was able to diagnose the problem and get the water off very quickly. He came back to make the necessary repairs and everything was done in a timely manner. Randy was excellent to work with and very professional. Will definitely use Carter Quality again in the future!

    - Linda H.

  • Excellent company!
    This is my second time using Carter and I'm very pleased. I highly recommend them. They are knowledgeable and professional and he diagnosed and fixed my problem quickly. It's good to know that there is a reliable plumber close by that you can trust. Excellent company!

    - Kay R.

  • Great guys, highly recommended!!
    Couldn't have asked for better service for my family! Douglas and Cameron were great! Explained everything, answered all of our questions! It was raining and close to being dark when they had to come out, but they NEVER complained. Great guys, highly recommended!!

    - Jessica W.

  • I cannot say enough good things about this business.
    I am very happy with Carter Quality plumbing. Each of their technicians is super and we've always had good results with them. Derrick is the best. Each time he has answered our call and fixed our problems. I cannot say enough good things about this business. Your pursuit of excellence in work shows all the time.

    - Will H.

  • They were very professional and well mannered.
    Could not have had a better experience with anyone else. They were very professional and well mannered. Douglas and his assistant was extremely awesome. As soon as I called I had an appointment with them to come take care of our problem. I will highly recommend Carter plumbing to absolutely anyone. Thank you for the most wonderful task you did for us !!

    - Barbara T.

  • Thank you Carter Quality for hiring great people!
    If you need a plumber you need to check these guys out. They are honest and friendly. I don't want a bunch of bs, I want the truth. AJ knows his stuff and didn't take up my whole day. Really appreciate great service and will definitely recommend to anyone. Thank you Carter Quality for hiring great people!

    - Ric A.

  • Great organization!
    Carter Quality is top notch! Very helpful, prompt, and reliable. We needed our entire home re-plumbed while our crawl space was being repaired. They worked very closely with the other contractor to take the stress and worry off of us while it was being done. I will recommend them to anyone, whether the job is big or small. Great organization!

    - Amy A.

  • Very professional, courteous and cleaned up everything when he was done.
    What an excellent company, from the lady that answered the phone to especially the plumber, Stuart, who did the job. They texted us and called when the plumber was on the way. Showed us pricing before dong the job, very professional, courteous and cleaned up everything when he was done. Highly recommend for any of your plumbing needs.

    - Steve S.

  • Kind and patient
    Carter Quality Plumbing was terrific. I called before 10 am and Randy was here by 4 pm. He made the requested repair and made us aware of another problem that needed attention. He completed both with great efficiency. He was kind and patient when my 4-year-old granddaughter asked questions. I would recommend them to others. I will definitely call them for any other plumbing needs I may have. Thank you so much!

    - Debra L.

  • They went the extra mile.
    We have been very pleased with this company. Today Stewart and Hunter went above and beyond to figure out the problems with our septic system. It could have been a very expensive fix, but they went the extra mile to brainstorm alternatives and came up with a plan that was considerably less expensive. It is very rare these days to find a company that works for the customer, not the money. They worked out in the hot sun digging and repairing all day. We have also had a great experience with Randy and Douglas in past visits. Each employee has been respectful, informative and has explained the work being done as well as what we might expect afterward. I trust this company. Well done!

    - Beth H.

  • I couldn't have been in better hands.
    I called because I thought I had a pretty simple clog in my pipes. Unfortunately, it turned out to be a much bigger problem that turned into a two-day job. Randy walked me through everything, took time to explain how it needed to be fixed, and did everything he could to keep the price as reasonable as he could. As a first time homeowner, navigating the horror of the first big house issues, I couldn't have been in better hands. I would recommend them to anyone.

    - Amanda R.

  • Thank you for coming the same day I called.
    Stuart and Chris were very nice and very professional. They did a wonderful job fixing a leaking pipe in a short amount of time. Thank you for coming the same day I called.

    - Janet M.

  • Carter found a better way
    Carter Quality Plumbing put in a new water line from the water meter to our house. The old pipe was leaking. We were talking with another plumber who was going to rip up our driveway and the neighbor's yard! Carter found a better way to install the line and no damage to our property and home or the neighbors!

    - Tony D.

  • Outstanding customer service
    Our family had just moved into a new home when a leak appeared on the basement ceiling. We were able to find the leak and stop it however we wanted the peace of mind that it was fixed. Our realtor called CQP and arranged an appointment. CQP called and sent a text that the tech was on the way. Wes arrived, introduced himself, covered his shoes, listened to our problem and our remedy. He investigated and gave recommendations on what created the problem as well as agreed our fix appeared to have solved the problem. He did not attempt to create issues that would cause further investigation and money out of my pocket. He was honest and straight forward with his explanation. He offered solutions and is searching for fixtures that will accommodate the original rough in that is not standard. Outstanding customer service and would recommend highly. Excellent experience.

    - Frank O.

  • I recommend this company to anyone.
    I called yesterday morning in regards to my water to shutting off out of the Blue. Well, I called and they were able to have someone out here and fixed in a reasonable time. I had called them last year as well in regards to another incident and both times they have been very professional and the owner is a fellow Marine. I recommend this company to anyone.

    - Chris R.

  • Appreciated his fast response to our needs!
    Derrick Came out to do some repairs and system check out for a house I had listed that is closing tomorrow. He was very professional. Appreciated his fast response to our needs! He got us all fixed and ready to close tomorrow, not only making me happy but both the buyers and sellers of the home. Great job Derrick!

    - Andy R.

  • Thanks to Carter Quality Plumbing for getting to us so promptly!!

    We LOVE Carter Quality Plumbing! We switched to them several years ago. They put all new pipes in our home.... and installed a salt water purification system. Today, they came to the rescue again!! We needed "Big Blue" replaced... A part of the filtration system. It was leaking. Even changed our filter for us!!! AJ and Willie were so professional....explained everything... And so friendly too. Thanks, guys!!! And thanks to Carter Quality Plumbing for getting to us so promptly!!

    - Pam R.

  • Highly Recommend!
    Highly recommend! Derrick did a fantastic job. He was courteous, on time, and provided great pricing.

    - Kurtis H.

  • Friendly staff!
    Very fast service & great people. We received a quote for a new water heater and within 2 hours they installed it.

    - Cathy P.

  • Very Satisfied
    We recently moved to Fort Mill. We have called on Carter 3 times already. Mostly to correctly repair work done by another plumbing company that performed our pre-purchase plumbing repair list. We are so happy to have found such an excellent plumbing company so quickly (Carter is on our neighborhood’s recommended service companies list). The staff is friendly, professional and very clean and courteous... They leave my home in the same condition as when they arrived. Their prices are reasonable and the work is always correctly completed. I would, and do, recommend them! Great company.

    - Cindy K.

  • So happy to have found such an excellent plumbing company
    We recently moved to Fort Mill. We have called on Carter 3 times already. Mostly to correctly repair work done by another plumbing company that performed our pre-purchase plumbing repair list. We are so happy to have found such an excellent plumbing company so quickly (Carter is on our neighborhood’s recommended service companies list). The staff is friendly, professional and very clean and courteous... They leave my home in the same condition as when they arrived. Their prices are reasonable and the work is always correctly completed. I would, and do, recommend them! Great company.

    - Brandi M.